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Terms of Service

30 days money back guaranti

We would like you to be completely satisfied with your downloaded extension. If you are not. Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will refund your money.

Support Policy

Support will be provided by Pixpro in solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the program.

Support Fees and Eligibility

Support is offered at no additional cost for subscribers. You can get support only for those extensions you have a valid support licence for. Support is provided through our support forums and via e-mail. 

In particular cases, Pixpro support team will ask for accessing your Joomla! Administration section or to any other website-related administration sections (including but not limited to: your FTP account, your MySQL database, your hosting control panel) in order to resolve your support issue. All information you provide will not be shared with 3rd parties and will only be stored by Pixpro for future references.

Your subscription will be immediately activated after we have successfully received your payment. Although payments are usually done instantly or in the following minutes, our payment processor might not accept your payment, in which case Pixpro is not held responsible.

Support Limitation

Support is offered in English and Swedish ONLY.

Support is limited to helping you to use the extensions that you have a valid support license for.

Support does not include any questions regarding PHP, SQL, Jacascript or CSS in generall. 

For some extensions Pixpro provide tutorials, how-to's and tips & tricks on how to use the extensions. 

Support Period

Pixpro will take care of your support issues only during the time you have a valid support license for that specific extension. Support is provided Monday to Friday, during business hours (execpt for national hollidays). 

Use of the Subscription

You may not claim intellectual or exclusive ownership to any of the extensions, modified or unmodified. All products are property of Pixpro. The products are provided "as is" without warranty of any kind, either expressed or implied.
In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use the products.
Subscription expiration implies the termination of the support, update (membership details and product source code) and other download specific services.

Product Updates

All of the extensions are designed for the latest version of Joomla!, but we can give no guarantee, that the products will run with future versions of Joomla!. During the subscription time, we do not guarantee any new updates nor do we provide any deadlines or development paths for updates. 

Termination of Service

We reserve the right to terminate your service if the support policy is violated. In the event of the termination of service, you are free to use our products under the grant of the GNU/GPL license but you will not receive support or updates from Pixpro .
We give and expect common courtesy during the application of the support policy. Any foul language will not be tolerated, be it from Pixpro or from the person requesting the service.

Updates and Changes

The Pixpro Support Policies may be updated from time to time and are subject to change at Pixpro's discretion. We reserve the right to modify the Support Policy at any point without prior notice.
Even though this Support Policy is effective for subscribers only, we reserve the right to apply all or any portion of it to non-subscribers.

 

Our extensions are licensed under GNU/GPL
More information about GNU/GPL can be found at: http://www.gnu.org/licenses/gpl-2.0.html